Hiring native-speaking customer support agents in every target market is cost-prohibitive for most growing companies. However, forcing international customers to communicate in English leads to lower satisfaction scores and higher churn.
Bidirectional translation bridges
By pairing TranslateBeam TDN with your existing live chat and help desk software (Zendesk, Intercom, Crisp), a single English-speaking support team can assist customers globally in 50+ languages.
Incoming customer messages in Spanish, Japanese, or German translate to English on the agent's screen in real time. The agent's English reply automatically translates back into the customer's native language, delivering fast, natural support around the clock.
